Refund policy

Neon Skies sells collectible trading cards, graded cards, sealed product, retro consoles, games and related collectables. Many items are single-quantity and condition-sensitive, so please read how returns work below. Nothing in this policy limits your rights under the Australian Consumer Law.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major problem (it is significantly different from its description, or does not do what we said it would), you are entitled to a refund or replacement. For minor problems we will repair, replace or refund. These rights apply regardless of anything else in this policy.

Change of mind

Because card condition and authenticity depend on careful handling, and most items are one-of-a-kind, we do not offer change-of-mind returns on single cards (ungraded or graded), sealed product, accessories, retro consoles or games. Please check the title, photos, card number, set, finish and (for graded cards) the grade and certification number before you order. If anything is unclear, ask us first.

Faulty, damaged or not as described

If an item arrives damaged in transit, is not what you ordered, or does not match its description, email info@neonskies.com.au within 7 days of delivery with your order number and photos. We will make it right promptly with a replacement or refund.

• Graded cards are sold as graded by the stated grading company (PSA, Beckett/BGS, CGC, SGC and similar) at the certification number shown. We guarantee the slab and grade match the listing. The grading company's opinion of condition is not something we can alter.
• Retro hardware and games are pre-owned unless stated otherwise. We test and describe working condition honestly. If a tested item fails on arrival, contact us within 7 days.

How to return an item

Email info@neonskies.com.au before sending anything back. For approved returns, pack the item securely (top-loader and sleeve for cards, original packaging for hardware where possible) and return it with tracking. We cover return postage for faulty or incorrectly described items. Refunds are issued to your original payment method once we receive and inspect the item; allow a few business days for funds to appear.

Cancellations

Need to cancel before dispatch? Email us as soon as possible and we will cancel and refund if the order has not yet shipped.

Questions: info@neonskies.com.au, +61 412 121 496.